If your order arrives damaged, contains incorrect items, or is missing components, please contact us within 48 hours of delivery by emailing info@homeflexor.com.
You will receive an automated confirmation email. Please reply to that message with clear photos showing:
The external packaging, including the visible shipping label
The contents of the package, highlighting any damage or discrepancies
We treat these cases as a top priority and sincerely apologize for any inconvenience caused.
If you experience any issues using a product — even after following the provided instructions — please contact info@homeflexor.com.
After receiving the automated reply, please respond with a clear photo or video demonstrating the problem (e.g., the product not turning on, not charging, or not functioning correctly).
If visual documentation is not possible, we may request that you return the item for inspection.
Please note: Return shipping costs are the responsibility of the customer. Cash-on-delivery (COD) returns are not accepted.
Only claims that meet our warranty terms and reporting requirements will be reviewed.
If you are not satisfied with the resolution provided and no agreement is reached, you may escalate your complaint through the European Online Dispute Resolution (ODR) platform.
Please note that only claims that fully meet the conditions outlined above will be eligible for further review.
For more information, please refer to our Terms and Conditions and Cookie Policy, available in the footer of our website.
Email: info@homeflexor.com
Website: homeflexor.com