Product Complaints and Dispute Resolution

Delivery Issues
If your order arrives damaged, contains incorrect items, or is missing components, please contact us within 48 hours of delivery by emailing info@homeflexor.com.

You will receive an automated confirmation email. Please reply to that message with clear photos showing:

• The external packaging, including the visible shipping label

• The contents of the package, highlighting any damage or discrepancies

We treat these cases as a top priority and sincerely apologize for any inconvenience caused.

Product Malfunctions or Usage Issues
If you experience any problems using a product — despite following the provided instructions — please reach out to us at info@homeflexor.com.

Once you receive the automated response, kindly reply with a clear photo or video that demonstrates the issue (for example, if the product won’t turn on, charge, or function properly).

If the problem cannot be documented visually, we may ask you to return the product to our facility for further inspection.
Please note: Return shipping costs are the responsibility of the customer. Cash-on-delivery (COD) returns are not accepted.

Only claims that meet our warranty terms and reporting requirements will be considered for review and resolution.

Dispute Resolution
If you are not satisfied with how your complaint has been handled and no mutual agreement has been reached, you have the right to escalate the matter through the European Online Dispute Resolution (ODR) platform.

Please remember that only claims that fully comply with the requirements outlined above will be valid for further action.

For more information, please refer to our Terms and Conditions and Cookie Policy, available in the footer of our website.

Company Details
CORA SRL
VAT No.: IT00496220229
Address: Viale del Lavoro 3 – 38068 – Rovereto (TN), Italy